Policies


Third Wave Graphics Terms of Service

PRICING POLICY
Prices are shown in USD ($). VAT is included. Prices do not include service, payment and delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT
We accept all common credit- and debit cards as well as PayPal payments. The amount for your order will not be charged until your order is shipped from Third Wave Graphics.

ORDER CONFIRMATION
You will receive an order confirmation by email shortly after placing your order.

SHIPPING
Your order will be dispatched within 5 workdays from the time you place it. When your order is dispatched, you will receive a shipping confirmation by email. All domestic orders are shipped via GLS (with tracking). All international orders are shipped via PostNord (without tracking).

We do not provide tracking for international orders by default because of the very high cost. In case tracking is a priority for you, contact us at hello@thirdwavegraphics.com

The following shipping charges will be added to your order:
- Denmark: $6 - $8
- Europe: $9
- Rest of the world: $12

If you place an order of $70 or above, domestic shipping is free.
The shipping charges may be prone to changing.

RETURNS
If you change your mind about an item, you must notify us within 14 days after having received your purchase and ship it to Third Wave Graphics within the following 14 days from having notified us. To return an order please contact hello@thirdwavegraphics.com and await our return confirmation. When received, you can return your order by the following procedure:

- Make sure that the product is still in perfect condition with undamaged packaging. We reserve the right to refuse any returns that do not match with these criteria.
- Place the product in the packaging it arrived in.
- Enclose a note with your order number.
- Write RETURN on the package to ensure a faster expedition.

Send the package to:
Third Wave Graphics IVS
Dronning Margrethes Vej 21, 3. th.
8200, Aarhus N

The return and financial responsibility is yours until it reaches Third Wave Graphics and is confirmed by a delivery confirmation.

WARRANTY CLAIMS
There is a 2 years warranty on all products sold on thirdwavegraphics.com. This warranty covers manufacturing faults only, not wear and tear from regular use or natural fading caused by sun exposure. We also replace posters damaged during shipping.

Please contact us at hello@thirdwavegraphics.com if you have a warranty claim, including order number, photos of the claim area and a description of the claim.

SIZE AND COLOR
The size of the posters sold on thirdwavegraphics.com may vary by a few millimeters.
As the actual colors you will see depend on your monitor, we are also unable to promise or guarantee your monitor’s display of any color will actually reflect the exact color of the product delivered to you.

DISCLAIMER
Third Wave Graphics does not guarantee that all items shown are in stock at the time of your order. In cases where posters are pictured in frames, the frames are not included. In the event that an item is unavailable for whatever reason, Third Wave Graphics will contact you by email. Although we do our best to display correct images, correct colors, info and prices, errors may occur.

GOVERNING LAW
The terms of use are complied in accordance with Danish law and the Danish courts will have exclusive jurisdiction.


Third Wave Graphics Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thirdwavegraphics.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and/or PayPal information), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@thirdwavegraphics.com or by mail using the details provided below:

Third Wave Graphics IVS
Dronning Margrethes Vej 21, 3. th.
8200 Aarhus N  
Denmark